Kipu Health Automated No-Show Recovery
Every morning, WebRun opens Kipu Health, finds appointments marked no-show from the previous day, drafts a re-engagement note for each patient for staff review, and posts a recovery worklist to Slack so no gap in care goes unaddressed.
How do I automatically follow up on no-show appointments at my addiction treatment center?
WebRun opens Kipu Health each morning, finds every appointment marked no-show from the previous day, drafts a re-engagement note for staff review, and posts a recovery worklist to Slack. All patient outreach drafts require staff approval before sending, keeping the workflow compliant with 42 CFR Part 2 and protecting patient privacy.
- No-show gaps are flagged before the morning huddle every day
- Staff see a ready-to-act recovery list without manual chart review
- All patient outreach is human-approved before sending
Built for addiction treatment centers · behavioral health programs · detox and residential facilities · outpatient SUD programs
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.kipuhealth.comin a real browser with your saved login - no setup, no API keys. -
1
Kipu Health - find no-show appointments
kipuhealth.com
WebRun opens Kipu Health to find no-show appointments. - Open the Kipu Health scheduler and filter appointments to yesterday's date
- Identify every appointment with a no-show or missed status
- Capture patient name, appointment type, level of care, and assigned counselor for each
- Draft a brief re-engagement outreach note for each patient - leave it unsent for staff review
Done when Every no-show from yesterday is listed with its details and a draft re-engagement note ready for staff approval.
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2
Google Sheets - log recovery worklist
google.com
WebRun opens Google Sheets to log recovery worklist. - Open the No-Show Recovery log in Google Sheets
- Append a row for each no-show with patient ID, appointment type, counselor, and draft note status
- Timestamp each entry and mark it as pending staff review
Done when All no-shows are logged in Google Sheets with draft outreach status.
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3
Slack - alert clinical staff
slack.com
WebRun opens Slack to alert clinical staff. - Post a summary to the clinical Slack channel listing the number of no-shows and the counselors to notify
- Include a link to the Google Sheets recovery log
- Note that all outreach drafts await staff approval before any message is sent to a patient
Done when Clinical staff have the no-show recovery list in Slack before the morning huddle.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact the patient directly?
No. WebRun drafts re-engagement notes and flags them for staff review. No message is sent to a patient without a clinician or care coordinator approving it first, in line with 42 CFR Part 2 requirements.
What counts as a no-show?
Any appointment in Kipu Health marked with a no-show or missed status from the previous day. You can adjust the status labels it looks for to match your facility's charting conventions.
Does it log PHI externally?
It logs only de-identified slot data (appointment type, counselor, date) in Google Sheets. Patient names and details stay within your Kipu Health and internal Slack environment and are never sent to third-party services.
Related templates
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