Automated Conservice Billback Dispute Follow-Ups
When a resident disputes a utility billback charge, WebRun opens Conservice, pulls the unit's meter read history and its RUBS or square footage allocation for the disputed period, drafts a response email in Gmail that shows exactly how the charge was calculated, saves it to a review folder, and leaves it unsent for your property manager.
How do I respond to a resident's utility billback dispute?
When a resident disputes a utility billback charge, WebRun pulls the unit's meter read history and its RUBS or square footage allocation from Conservice, then drafts a response in Gmail that shows exactly how the charge was calculated. The draft is saved to a review folder and left unsent for your property manager to check before it goes out.
- Dispute responses come with the actual meter read evidence, not a guess
- Every response is reviewed before it reaches the resident
- Known meter exceptions get flagged for priority handling instead of a form reply
Built for multifamily property managers · resident accounts staff · RUBS administrators · onsite leasing offices
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.conservice.comin a real browser with your saved login - no setup, no API keys. -
1
Conservice - pull the meter read history
conservice.com
WebRun opens Conservice to pull the meter read history. - Open Conservice and pull the disputed unit's meter read for the billing period in question
- Pull the unit's RUBS or square footage allocation used to calculate the charge
- Check whether the unit was flagged as an exception or repeat issue for that period
Done when The disputed charge's full meter read and allocation history is pulled and ready to reference.
-
2
Gmail - draft the dispute response
gmail.com
WebRun opens Gmail to draft the dispute response. - Draft a response email to the resident's dispute
- Walk through the meter read, the allocation method, and the resulting charge line by line
- Save the draft to the dispute review folder for your property manager. Leave it unsent
Done when A reviewed ready response draft exists in Gmail and has not been sent to the resident.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it respond to the resident's dispute automatically?
No. WebRun drafts the response in Gmail and leaves it unsent in the review folder. Your property manager reviews it and sends it, so no dispute response goes out unchecked.
What evidence does the response include?
The unit's actual meter read for the disputed period and the RUBS or square footage allocation used to calculate the charge, pulled straight from Conservice.
What if the unit really did have a bad meter read?
WebRun checks whether the unit was already flagged as an exception for that period and notes it, so a genuine meter fault gets priority review instead of a form response.
Related templates
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