Auto-Reply to Tripadvisor Reviews
Every morning, WebRun opens your Tripadvisor management centre, reads new guest reviews, posts a warm reply to the positive ones, and sends the critical reviews to you on Telegram with a draft response for your approval before anything is posted.
How can I automatically reply to Tripadvisor reviews and keep my score climbing?
Every morning, WebRun opens your Tripadvisor management centre, reads new guest reviews, posts warm replies to the positive ones on your behalf, and sends the critical reviews to you on Telegram with a draft response - so your listing always looks actively managed and no guest goes unacknowledged.
- Every positive guest review gets a warm reply the same morning
- Critical reviews are handled with your input - nothing negative goes unanswered
- An actively managed Tripadvisor listing signals quality to future guests
Built for hotel managers · restaurant owners · tour operators · hospitality businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.tripadvisor.comin a real browser with your saved login - no setup, no API keys. -
1
Tripadvisor - read & reply to new guest reviews
tripadvisor.com
WebRun opens Tripadvisor to read & reply to new guest reviews. - Sign into Tripadvisor Management Centre and navigate to your property's reviews
- Find all reviews posted since the last run and read the rating and text
- Post a warm, on-brand management response to each 4–5 bubble review
- For anything 1–3 bubbles or containing a complaint, draft a response but leave it unposted
Done when New reviews are read, positive ones are responded to, and critical ones have a draft ready.
-
2
Telegram - flag critical reviews for your approval
telegram.org
WebRun opens Telegram to flag critical reviews for your approval. - Send you each critical review with its bubble rating, guest name, review text, and the draft management response
- Hold off posting anything for critical reviews until you have approved it
Done when You have been notified of every critical Tripadvisor review with a draft to review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun post a response to a critical review on its own?
Never. Critical and negative reviews are drafted and sent to you on Telegram for approval. Only clearly positive reviews get an auto-reply.
How does it decide what counts as a positive review?
It uses the bubble rating - 4 or 5 bubbles without specific complaints are auto-replied to. Anything below 4, or with complaint language regardless of the rating, is flagged for you.
What if we have multiple properties on Tripadvisor?
Add each property to the plan and WebRun will check all of them in the same morning run, grouping alerts by property.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.