Reply to G2 & Capterra Reviews
Every morning, WebRun opens your G2 and Capterra review pages, reads new reviews, drafts a professional vendor response to each one, and posts all drafts to Slack so your team can review, edit, and approve before posting.
How can I automatically draft responses to G2 and Capterra software reviews?
Every morning, WebRun opens your G2 and Capterra review pages, reads new reviews, drafts a professional vendor response to each one, and posts all drafts to Slack so your team can review, edit, and approve before any response is posted - keeping your software reputation actively managed.
- Every G2 and Capterra review gets a professional response without delay
- Your team approves every reply before it posts - nothing goes live unreviewed
- Consistent, on-brand vendor presence across both platforms
Built for SaaS companies · software vendors · product marketing teams · customer success teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.g2.comin a real browser with your saved login - no setup, no API keys. -
1
G2 - read new software reviews
g2.com
WebRun opens G2 to read new software reviews. - Sign into G2 and open your product's vendor profile
- Go to Reviews and filter for new reviews posted since the last run
- Read the reviewer's title, company size, and the review body
- Draft a professional vendor response addressing the key points raised - leave it unposted
Done when All new G2 reviews are read and draft responses are prepared.
-
2
Capterra - read new software reviews
capterra.com
WebRun opens Capterra to read new software reviews. - Sign into Capterra Vendor Portal and open your product's reviews section
- Read new reviews posted since the last run
- Draft a professional vendor response addressing the key points raised - leave it unposted
Done when All new Capterra reviews are read and draft responses are prepared.
-
3
Slack - post drafts for team approval
slack.com
WebRun opens Slack to post drafts for team approval. - Post each review with its draft response in your team's Slack channel
- Include the platform, reviewer, rating, and review text alongside the draft
- Tag the team member responsible for vendor responses to approve each one
Done when All draft responses are in Slack, tagged and ready for team approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post vendor responses without our team reviewing them first?
Never. All responses are drafts posted to Slack. A team member approves and posts each one manually - nothing goes live automatically.
How does it know what tone to use for software reviews?
Give WebRun your brand voice guidelines or a few example responses and it will match your professional SaaS tone consistently.
What if a reviewer raises a specific product bug?
WebRun flags responses that mention bugs or feature requests so your product team can weigh in before the response is posted.
Related templates
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