Reply to Facebook Reviews & Recommendations
Every morning, WebRun opens your Facebook Business Page, reads any new recommendations and reviews, posts a friendly reply to the positive ones, and sends you the critical recommendations on Telegram with a draft response so you can post it when ready.
How can I automatically respond to Facebook recommendations and reviews?
Every morning, WebRun opens your Facebook Business Page, reads new recommendations and reviews, posts a friendly reply to the positive ones on your behalf, and sends the critical ones to you on Telegram with a draft response - so every customer feels heard and nothing goes unanswered.
- Positive Facebook reviews get a warm reply the same morning
- Critical recommendations are handled with your approval - nothing negative posts without your sign-off
- Your Facebook Business Page stays visibly active and responsive
Built for local business owners · retail operators · restaurant managers · service businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.facebook.comin a real browser with your saved login - no setup, no API keys. -
1
Facebook - read & reply to recommendations
facebook.com
WebRun opens Facebook to read & reply to recommendations. - Open your Facebook Business Page and go to Reviews / Recommendations
- Find all new recommendations and reviews posted since the last run
- Post a short, friendly reply to each positive recommendation (recommended with a positive comment)
- For any negative recommendation or critical review, draft a response but leave it unposted
Done when Positive recommendations are replied to; negative ones have a draft response ready.
-
2
Telegram - flag critical ones for your approval
telegram.org
WebRun opens Telegram to flag critical ones for your approval. - Send you each critical recommendation with the reviewer's name, their comment, and the draft response
- Do not post any critical response until you confirm
Done when You have been alerted to every critical Facebook recommendation with a draft to approve.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to a negative Facebook review without asking me?
Never. Critical recommendations are drafted and sent to you on Telegram. WebRun only auto-replies to clearly positive recommendations.
Does it handle both Facebook Reviews and Recommendations?
Yes - it reads both and treats them the same way: auto-reply to the positive, draft-and-flag the negative.
What if someone recommends my business but also leaves a complaint in the text?
WebRun reads the full comment, not just the thumbs-up/down. If the text contains a complaint or concern, it treats it as critical and sends it to you for review.
Related templates
Put this on autopilot.
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