Ask Happy Patients for Reviews
Every evening, WebRun pulls today's completed appointments, identifies patients who indicated satisfaction, drafts a warm review-request email with your Google Business Profile link, and posts each draft in Slack for staff to approve before anything is sent.
How can I automatically ask happy patients to leave a Google review?
Every evening, WebRun pulls today's completed appointments, identifies patients who indicated satisfaction, drafts a warm review-request email with your Google Business Profile link, and posts each draft in Slack for staff to approve - nothing is sent to a patient until a person reviews it.
- Every satisfied patient receives a timely, personalised review request
- Google Business Profile reviews grow without staff manually sending emails
- No review request sent without staff approval
Built for medical practices · dental clinics · allied health providers · clinic managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
business.google.comin a real browser with your saved login - no setup, no API keys. -
1
Practice management - find completed satisfied visits
- Pull today's completed appointments and filter to patients marked as satisfied or who gave a positive post-visit response
- Capture patient first name and email address
- Exclude any patient who was asked for a review in the past 90 days
Done when A shortlist of eligible satisfied patients with email addresses is ready.
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2
Google Business Profile - pull your review link
business.google.com
WebRun opens Google Business Profile to pull your review link. - Open Google Business Profile and copy the short review link for your location
- Confirm the link is live and resolves to the correct listing
Done when The correct Google review link is confirmed and ready to embed.
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3
Gmail - draft review-request email
gmail.com
WebRun opens Gmail to draft review-request email. - Draft a short, personal email to each patient thanking them for their visit and including the Google review link
- Keep the tone warm but brief - two sentences plus the link
- Save each message to Drafts - do not send yet
Done when A personalised review-request draft exists in Gmail for each eligible patient.
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4
Slack - queue drafts for staff approval
slack.com
WebRun opens Slack to queue drafts for staff approval. - Post the list of pending drafts to the front-desk Slack channel with patient names and a reminder to review before 9 AM
- Flag any patient where the email address looks unverified
Done when Staff are notified and can approve or skip each draft.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email patients without anyone approving it first?
Never. Every review request is saved as a Gmail draft and listed in Slack - a staff member must deliberately send it. No patient-facing message is automatic.
How does it know a patient was satisfied?
It reads the satisfaction flag or post-visit score in your practice-management system. You decide what score threshold qualifies - WebRun applies your rule.
What stops us spamming the same patient repeatedly?
WebRun checks the history and skips any patient asked for a review in the past 90 days. You can adjust that window.
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