Automated OPIE Software No-Show Report
Each evening, WebRun opens OPIE Software, identifies every patient who no-showed or cancelled today without rescheduling, and posts a worklist to Slack with the patient, appointment type, and suggested next action so your front desk can follow up first thing tomorrow.
How do I automatically track O&P no-shows and build a rescheduling list each day?
WebRun reviews OPIE Software each evening, identifies every patient who no-showed or cancelled without a future booking, and posts a prioritized rescheduling worklist to Slack. Your front-desk team opens Slack in the morning knowing exactly who to call first, with clinical context like active fab jobs or expiring authorizations flagged at the top.
- No patient who no-showed slips off the schedule without a follow-up
- Front-desk staff start each morning with a prioritized call list
- Patients with active fab jobs or expiring auths are escalated automatically
Built for O&P front-desk coordinators · practice managers · prosthetics and orthotics schedulers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.opiesoftware.comin a real browser with your saved login - no setup, no API keys. -
1
OPIE Software - identify no-shows and unscheduled cancellations
opiesoftware.com
WebRun opens OPIE Software to identify no-shows and unscheduled cancellations. - Open OPIE Software and review today's appointment schedule
- Identify appointments marked as no-show or cancelled without a future booking
- Capture patient name, appointment type, clinician, and any notes from the record
- Check if the patient has an open fabrication job or pending authorization tied to the missed visit
Done when Every no-show and unscheduled cancellation from today is listed with context.
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2
Slack - post rescheduling worklist
slack.com
WebRun opens Slack to post rescheduling worklist. - Post the worklist to the front-desk or scheduling channel
- List each patient with appointment type, clinician, and whether a fab job is at risk
- Sort by clinical urgency so the most time-sensitive cases are at the top
Done when Front-desk staff have tomorrow's rescheduling worklist in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact the no-show patient to reschedule?
No. WebRun posts an internal Slack worklist for your front-desk team to action. No message is sent to the patient without a staff member reviewing and approving it first.
How does it determine clinical urgency?
It checks whether the patient has an active fabrication job in progress or a prior authorization about to expire, placing those patients at the top of the worklist.
What about patients who cancelled and already rescheduled?
WebRun checks OPIE for a future appointment before adding anyone to the list, so patients who rescheduled on their own are automatically excluded.
Related templates
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