Instant Negative Delivery-Review Alerts
Every hour, WebRun scans your Google Business Profile and Uber Eats reviews for any new 1- or 2-star rating, drafts a professional, empathetic response to each, emails the draft to your manager for approval, and posts a Slack alert so the review is addressed within the hour.
How can I get an instant alert and draft response when a negative delivery review appears?
Every hour, WebRun scans your Google Business Profile and Uber Eats reviews for new 1- or 2-star ratings, drafts a professional empathetic response to each, emails the draft to your manager for approval, and posts a Slack alert - so every negative review gets addressed within the hour.
- Negative reviews spotted and drafted responses ready within an hour
- Every response held for manager approval before posting
- Faster review response time reduces long-term rating damage
Built for restaurant owners · hospitality managers · delivery-focused food operators · reputation management teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
business.google.comin a real browser with your saved login - no setup, no API keys. -
1
Google Business Profile - detect new 1–2-star reviews
business.google.com
WebRun opens Google Business Profile to detect new 1–2-star reviews. - Open Google Business Profile and navigate to Reviews
- Filter for new reviews with a rating of 1 or 2 stars posted since the last run
- Capture the reviewer name, rating, review text, and the date posted
Done when New 1–2-star Google reviews are collected with full text.
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2
Uber Eats - detect new low-rated delivery reviews
ubereats.com
WebRun opens Uber Eats to detect new low-rated delivery reviews. - Open Uber Eats Restaurant Manager and go to Feedback
- Filter for new reviews rated below 3 stars since the last run
- Capture the order ID, rating, and customer comment
Done when New low-rated Uber Eats reviews are collected with order context.
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3
Gmail - draft empathetic response for manager approval
gmail.com
WebRun opens Gmail to draft empathetic response for manager approval. - Draft an empathetic, professional response to each negative review - acknowledging the issue and offering a resolution
- Save each draft with the review platform and reviewer name in the subject line
- Do not post any response - hold all drafts for manager approval
Done when A draft response exists for every new negative review, saved in Gmail.
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4
Slack - alert manager to review and post
slack.com
WebRun opens Slack to alert manager to review and post. - Post an alert for each negative review: platform, rating, reviewer, review text, and a link to the Gmail draft
- Prompt the manager to approve, edit, and post the response within 60 minutes
Done when Manager is alerted and has everything needed to post a response immediately.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post a response to the review without my approval?
Never. Every response is a Gmail draft held for your manager to review - nothing is posted to Google or Uber Eats until a human approves it.
What kind of response does it draft?
An empathetic, on-brand reply that acknowledges the issue and offers a path to resolution. Give WebRun your preferred tone and any no-go phrases and it will match your voice.
Can it track whether a review was responded to?
Yes - it checks whether a response is already posted before drafting, so a review that was already handled is not picked up again.
Related templates
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