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Cabinet Vision Automatic Warranty Callback Tracking

Whenever a warranty or service request comes in, WebRun pulls the original job's door style, finish, and hardware spec from Cabinet Vision, drafts a reply to the customer acknowledging the issue and proposing next steps for review in Gmail, and alerts the service team in Slack with everything they need to schedule the visit.

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Runs on WebRun · Strict Lockdown policy
Runs within minutes of a warranty request coming in WebRunorchestrates each step
1 Cabinet Vision pull the original job spec
2 Gmail draft the customer reply
3 Slack alert the service team
In short

How do I track warranty callbacks without losing the original spec?

Whenever a warranty request comes in, WebRun pulls the original door style, finish, and hardware spec from Cabinet Vision, drafts a customer reply in Gmail acknowledging the issue for your service manager to review, and alerts the service team in Slack with everything needed to schedule the visit and arrive with the right parts the first time.

  • Every warranty request is matched to the exact original spec
  • The service crew arrives with the right parts instead of guessing on site
  • Out of warranty issues get flagged for a manual coverage call

Built for cabinet shops · millwork manufacturers · service and warranty teams · kitchen and bath dealers

Step by step

What does WebRun do on every run?

The exact actions WebRun takes, in order - in plain language, so you can adjust anything.

  1. WebRun signs in and gets to work

    Opens cabinetvision.com in a real browser with your saved login - no setup, no API keys.

  2. 1
    Cabinet Vision - pull the original job spec
    cabinetvision.com
    WebRun in Cabinet Vision: pull the original job spec
    WebRun opens Cabinet Vision to pull the original job spec.
    • Look up the original job by the customer's name or address
    • Pull the door style, finish, hardware, and install date on file
    • Note whether the issue is still inside the warranty window

    Done when The original job spec and warranty status are pulled for the request.

  3. 2
    Gmail - draft the customer reply
    gmail.com
    WebRun in Gmail: draft the customer reply
    WebRun opens Gmail to draft the customer reply.
    • Draft a reply acknowledging the issue and proposing a service visit window
    • Reference the exact spec so the customer knows it was matched correctly
    • Leave the reply unsent in Drafts for the service manager to review

    Done when A reviewable reply draft exists for the customer.

  4. 3
    Slack - alert the service team
    slack.com
    WebRun in Slack: alert the service team
    WebRun opens Slack to alert the service team.
    • Post the service team the job history, spec, and warranty status
    • Flag anything outside the warranty window for a manual call on coverage
    • Tag the service manager to schedule the visit

    Done when The service team has everything needed to schedule the visit.

Run settings

How is each run configured?

Starting pageWhere Chrome opens at the start of each run
cabinetvision.com
ScheduleRuns automatically on this cadence
Runs within minutes of a warranty request coming in
DeliveryHow each run's result reaches you
Service alert · Slack
OutputWhat each run produces - A service ticket with the original job spec, warranty status, and a drafted customer reply.
Text
Setup & safety

Secure by default

Connect once, stays signed in

WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.

Your credentials stay in your own private environment - WebRun never stores your passwords.
Strict Lockdown

Every action is checked against this policy before it runs.

Domains ALLOWLIST
Typed input ALLOW
Shell command BLOCK
File uploads BLOCK
Runs in a contained environment More on policies
Good to know

Questions, answered

Will it reply to the customer automatically?

No. WebRun drafts the reply and leaves it unsent in Gmail. Your service manager reviews and sends it.

How does it know if the issue is covered?

It checks the install date on file in Cabinet Vision against your warranty window and flags anything outside it for a manual coverage decision.

What does the service crew see before the visit?

The exact door style, finish, and hardware from the original job in Slack, so they arrive with the right parts instead of guessing on site.

Keep going

Related templates

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Cabinet Vision›DocuSign›Gmail
Cabinet Vision Automated CNC Cut List Handoff
WebRun watches Cabinet Vision for jobs marked ready to cut, saves the cut list and nested CNC files to the shop's Drive folder, and tells the floor lead in Slack which job is next to run.
Cabinet Vision›Google Drive›Slack
Cabinet Vision Automatic Delivery Confirmations
WebRun flags jobs in Cabinet Vision staged for delivery, pulls the packing list from Google Drive, and drafts a delivery confirmation email to the customer or GC for your office to review and send.
Cabinet Vision›Google Drive›Gmail

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