Automated Clinic Route ETA Notices
Every hour, WebRun opens CXT Software, reads the live route progress for each scheduled stop, calculates the clinic's expected arrival time, and drafts an ETA note by email or text for your dispatcher to approve before it goes to the clinic.
How do I send clinics an accurate ETA for their scheduled route stop?
WebRun reads the live route in CXT Software every hour, calculating each clinic's expected arrival from the driver's position and remaining stops. It then drafts an ETA note, as a Gmail draft or a queued Twilio text with no patient details, for your dispatcher to approve, so clinics get accurate timing without any message going out unreviewed.
- Clinics get an arrival window based on live route progress
- Every clinic message is reviewed before it sends
- No patient identifiers appear in ETA notes
Built for medical courier dispatchers · lab route coordinators · clinic logistics teams · specimen delivery operations
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.cxtsoftware.comin a real browser with your saved login - no setup, no API keys. -
1
CXT Software - read live route progress and stops
cxtsoftware.com
WebRun reads live route progress to estimate each clinic's arrival window. - Open CXT Software and load the active routes with their scheduled clinic stops
- For each upcoming stop, read the driver's current position and remaining stops ahead of it
- Estimate the arrival window for each clinic from the live route progress
- Note the clinic, the scheduled window, and the updated ETA
Done when Every upcoming clinic stop has a fresh ETA based on live route progress.
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2
Gmail - draft the ETA email for approval
gmail.com
WebRun drafts each clinic ETA email and leaves it unsent for review. - Draft a short, on-brand ETA email to each clinic that prefers email, with the updated arrival window
- Keep the note free of patient identifiers and limited to timing
- Leave every email as an unsent draft for your dispatcher to review and send
Done when An ETA email is drafted for each email-preferring clinic and left unsent for review.
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3
Twilio - draft the ETA text for approval
twilio.com
WebRun drafts each clinic ETA text and holds it for approval. - Draft a brief ETA text for clinics that prefer SMS, with the updated arrival window only
- Queue each text unsent for your dispatcher to approve
- Send only after approval and note that the clinic was updated
Done when An ETA text is drafted for each SMS-preferring clinic and sent only after approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun message clinics on its own?
No. WebRun drafts each ETA note as an unsent Gmail draft or a queued Twilio text and leaves it for your dispatcher to approve. Nothing reaches a clinic until a human reviews and sends it.
Do the ETA notes contain patient details?
No. Each note is limited to the updated arrival window for the stop. WebRun keeps patient identifiers and any protected health information out of every clinic message.
How accurate is the ETA?
It is based on the driver's live position and remaining stops in CXT Software at run time, recalculated every hour, so the window reflects current route progress rather than a static schedule.
Related templates
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