Spot the routes that keep breaching turnaround SLAs
Every Monday, WebRun opens CXT Software, measures pickup-to-delivery turnaround across last week's runs, identifies routes that repeatedly breach their SLA, logs the offending routes and their miss rates to a Google Sheet, and posts a planning summary to Slack so leadership can rebalance them.
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What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.cxtsoftware.comin a real browser with your saved login - no setup, no API keys. -
1
CXT Software - measure turnaround across last week's runs
cxtsoftware.com How to Automate CXT Software
WebRun measures pickup-to-delivery turnaround for each route in CXT Software. - Open CXT Software and pull last week's completed runs with their pickup and delivery times
- Calculate the pickup-to-delivery turnaround for each run
- Compare each against the SLA target for that route or client
- Group breaches by route and count how many times each route missed
Done when Every route has a turnaround miss count for the week against its SLA target.
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2
Google Sheets - log the repeat SLA breaches
google.com How to Automate Google Sheets
WebRun logs each repeat SLA-breaching route with its trend to the sheet. - Open the SLA Breach Tracker sheet
- Append each repeat-offender route with its miss count, average overage, and busiest breach times
- Compare against prior weeks to show whether a route is improving or worsening
- Sort so the most chronic routes sit at the top
Done when The tracker sheet ranks routes by repeat SLA breaches with a week-over-week trend.
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3
Slack - post the routes to rebalance
slack.com How to Automate Slack
WebRun posts the chronically late routes to the operations channel for planning. - Post a planning summary to the operations channel listing the top routes that keep missing SLA
- Include each route's miss count, average overage, and whether it is trending up or down
- Suggest the routes worth rebalancing first, and leave the decision to leadership
Done when Leadership has this week's chronic-breach shortlist in Slack for planning.
How do I find the routes that keep breaching my turnaround SLA?
Every Monday WebRun measures pickup-to-delivery turnaround across last week's runs in CXT Software and compares each against its SLA target. It logs the routes that repeatedly miss to a Google Sheet with a week-over-week trend, then posts a ranked shortlist to Slack, so leadership can rebalance the chronically late routes first.
- Chronically late routes surface every week, ranked
- Turnaround trends show if a route is improving
- Planning focuses on the routes that miss most
Built for medical courier operations · lab logistics managers · route planners · courier fleet leadership
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun change routes on its own?
No. WebRun only analyzes turnaround and posts a ranked shortlist of chronically late routes to Slack. Any rebalancing or schedule change is a planning decision your leadership makes, not an action WebRun takes.
What counts as a repeat SLA breach?
A route flagged as a repeat offender is one whose pickup-to-delivery turnaround missed its SLA target on multiple runs in the week, counted and ranked so the most chronic routes stand out.
Is the summary internal?
Yes. The planning summary goes only to your internal operations channel in Slack and covers route timing metrics, not patient information, so it posts automatically each week.
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