Automated Overdue Specimen Escalation
Every few minutes, WebRun opens CXT Software, checks in-transit specimens against their lab cutoff times, and for any specimen past or nearing its cutoff without a delivery scan, escalates to your dispatch lead in Slack and pings on-call in Telegram so it can be rescued.
How do I escalate specimens that are undelivered past their cutoff time?
WebRun checks CXT Software every few minutes, comparing in-transit specimens against their lab cutoff times. Any specimen past cutoff without a delivery scan is escalated to your dispatch lead in Slack and pinged to on-call in Telegram, ranked by minutes overdue, so an at-risk specimen gets a human rescue before its results are lost.
- Overdue specimens escalate within minutes of cutoff
- On-call gets a phone ping only for past-cutoff cases
- Fewer lost results from specimens that miss the lab
Built for medical courier dispatchers · lab logistics leads · specimen transport on-call · courier operations managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.cxtsoftware.comin a real browser with your saved login - no setup, no API keys. -
1
CXT Software - check in-transit specimens vs cutoff
cxtsoftware.com
WebRun checks in-transit specimens against their lab cutoff times in CXT Software. - Open CXT Software and list specimens still in transit or awaiting delivery
- For each, read its lab cutoff time and whether a delivery scan has been recorded
- Flag specimens that are past cutoff or within the escalation buffer without a delivery
- Note the specimen ID, the assigned driver, the destination lab, and minutes past cutoff
Done when Every specimen past or nearing its cutoff without delivery is identified with its detail.
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2
Slack - escalate to the dispatch lead
slack.com
WebRun escalates each overdue specimen to the dispatch lead channel. - Post an escalation to the dispatch lead channel for each at-risk specimen with the lab, driver, and minutes past cutoff
- Rank the specimens furthest past cutoff first
- Update the thread when a specimen is delivered so the escalation clears
Done when The dispatch lead has a ranked escalation list in Slack for every overdue specimen.
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3
Telegram - ping on-call for a rescue
telegram.org
WebRun pings on-call in Telegram for specimens already past cutoff. - Ping the on-call group in Telegram for any specimen already past its cutoff
- Include the destination lab and minutes past cutoff so on-call can act from a phone
- Reserve pings for genuine overdue cases to keep the channel actionable
Done when On-call gets an immediate Telegram ping for every specimen past cutoff.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Who gets the escalation?
Your own team only. WebRun escalates to your dispatch lead channel in Slack and to your on-call group in Telegram. It never contacts the patient, the ordering clinic, or the destination lab directly about an overdue specimen.
When does a specimen get escalated?
When it is past its lab cutoff, or within the escalation buffer you set, without a recorded delivery scan in CXT Software. Specimens already delivered clear from the list automatically.
Will Telegram get every alert?
No. Telegram pings are reserved for specimens already past cutoff, while the fuller ranked escalation list lives in Slack, so on-call gets a phone alert only for the genuinely overdue cases.
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