Automated Liquor Store Review Request Emails
Every evening, WebRun opens Bottlecapps, identifies customers who completed an order that day, drafts a short, personalized review-request email for each one in Gmail, and posts a summary to Slack so staff can approve and send the drafts before close.
How do I automatically request reviews from liquor store customers after their purchase?
WebRun opens Bottlecapps every evening, finds customers who completed an order that day, and drafts a short personalized review-request email for each one in Gmail. The drafts wait in Slack for staff approval before sending, so your store builds its review count without anyone getting an unsolicited message.
- Review requests reach customers the same evening as their purchase
- Staff never spend time writing individual follow-up emails
- No customer is contacted more often than once every 90 days
Built for liquor store owners · bottle shop managers · wine and spirits retailers · beverage retail staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.bottlecapps.comin a real browser with your saved login - no setup, no API keys. -
1
Bottlecapps - find today's completed orders
bottlecapps.com
WebRun opens Bottlecapps to find today's completed orders. - Open Bottlecapps and navigate to today's completed orders
- Capture each customer's name, email, and the products they purchased
- Skip any customer who already received a review request in the past 90 days
Done when Every eligible customer from today's orders is listed with their contact details.
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2
Gmail - draft personalized review request emails
gmail.com
WebRun opens Gmail to draft personalized review request emails. - For each eligible customer, draft a short thank-you email with a direct link to your Google Business or review page
- Personalize the note with the customer's first name and a mention of what they purchased
- Save each draft unsent in Gmail Drafts for staff review
- Do not send any review request without staff approval
Done when A personalized review-request draft is in Gmail Drafts for every eligible customer.
-
3
Slack - notify staff to review and send
slack.com
WebRun opens Slack to notify staff to review and send. - Post a nightly summary to the store channel: number of drafts ready, customer count, and a reminder to approve before close
- Include a link to the Gmail Drafts folder
Done when Staff see the nightly draft count in Slack and know to review before closing.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review request emails to customers without staff approving them first?
No. Every email is saved as a Gmail draft and listed in Slack. Staff reviews and sends each one, so no customer receives an unsolicited message without human sign-off.
How does it avoid contacting the same customer too often?
It tracks the last review-request date and skips any customer contacted in the past 90 days, so no one receives repeated requests.
Which review platform does the email link to?
Tell WebRun the URL of your preferred review page, such as Google Business or Yelp, and it will insert that link into every draft automatically.
Related templates
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