Automated Post-Infusion Check-In Drafts
Each morning, WebRun opens Osmind, finds patients who had a ketamine infusion or Spravato dose the day before, and drafts a warm next-day check-in for each, a short text in Twilio and a longer note in Gmail, asking how they are feeling and reminding them how to reach the clinic, all left unsent for a clinician to review and send.
How do I send a next-day check-in to infusion patients safely?
WebRun opens Osmind each morning and finds patients who had a ketamine infusion or Spravato dose the day before. It drafts a warm next-day check-in on each patient's preferred channel, a short text in Twilio or a note in Gmail, using a first name only and no clinical detail, all left unsent for a clinician to review and send.
- Every treated patient gets a caring day-after check-in drafted and ready
- Clinicians send from a ready draft instead of writing each one cold
- Do-not-contact and already-followed-up patients are excluded automatically
Built for ketamine infusion clinics · Spravato treatment centers · interventional psychiatry clinicians · psychiatric nurse practitioners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.osmind.orgin a real browser with your saved login - no setup, no API keys. -
1
Osmind - find yesterday's treated patients
osmind.org
WebRun opens Osmind to find patients treated the day before. - Open Osmind and list patients who had a ketamine infusion or Spravato dose the previous day
- Read each patient's preferred contact method and any note about how the session went
- Exclude any patient marked as do-not-contact or already followed up
- Capture patient initials, first name, treatment date, and preferred channel for each
Done when Every patient treated yesterday who is due a check-in is listed with their first name and preferred channel.
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2
Twilio - draft a next-day check-in text
twilio.com
WebRun drafts a gentle check-in text, left unsent for clinician review. - For patients who prefer text, draft a short, warm next-day check-in asking how they are feeling
- Include a simple way to reach the clinic and keep the message free of any clinical or treatment detail
- Use only a first name, no diagnosis and no treatment name
- Save each message as a draft in Twilio and leave it unsent for a clinician to review and send
Done when A next-day check-in text draft is ready in Twilio for each text-preferring patient, awaiting review.
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3
Gmail - draft a longer check-in note
gmail.com
WebRun drafts a longer check-in note, left unsent for clinician review. - For patients who prefer email, draft a slightly longer, warm check-in note in Gmail
- Ask how they are feeling since the visit and how to reach the clinic if they need support
- Keep it free of any diagnosis or treatment detail, using only a first name
- Leave every note as an unsent draft for a clinician to review and send. Do not send any message automatically
Done when A check-in note draft is ready in Gmail for each email-preferring patient, awaiting review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message patients without a clinician checking first?
No. Every check-in, text or email, is saved as an unsent draft in Twilio or Gmail. A clinician reviews each one, adjusts the wording, and sends it. Nothing reaches a patient automatically.
Does the message mention the treatment or a diagnosis?
No. Drafts use only a first name and a warm question about how the patient is feeling, plus how to reach the clinic. No treatment name, diagnosis, or clinical detail appears in any message.
How does it choose text or email for each patient?
It reads each patient's preferred contact method in Osmind and drafts the check-in on that channel, a short text in Twilio for those who prefer texting and a longer note in Gmail for those who prefer email.
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