Flag Online-Order Errors Automatically
Every hour, WebRun checks your DoorDash and Uber Eats order histories for any order flagged with an error - missing item, wrong order, failed delivery - logs each incident to a Google Sheet with the order ID and error type, and posts a rolling error-rate summary to Slack.
How can I automatically track and log online delivery order errors from DoorDash and Uber Eats?
Every hour, WebRun checks DoorDash and Uber Eats order histories for errors - missing items, wrong orders, failed deliveries - logs each incident to a Google Sheet with the order ID and error type, and posts a rolling error-rate summary to Slack so you can spot patterns and fix them fast.
- Every order error logged automatically with full details
- Error patterns visible in Google Sheets for trend analysis
- Slack alerts enable fast response before rating impact
Built for restaurant operators · delivery-focused food businesses · ghost kitchen managers · hospitality operations teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
doordash.com/merchantin a real browser with your saved login - no setup, no API keys. -
1
DoorDash - scan for flagged order errors
doordash.com
WebRun opens DoorDash to scan for flagged order errors. - Open DoorDash Merchant Portal and go to Order History
- Filter for orders with an error flag - missing item, incorrect item, or failed delivery - since the last run
- Capture order ID, error type, item affected, and timestamp
Done when New DoorDash order errors are captured with full details.
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2
Uber Eats - scan for flagged order errors
ubereats.com
WebRun opens Uber Eats to scan for flagged order errors. - Open Uber Eats Restaurant Manager and go to Orders
- Filter for any order with a complaint, adjustment, or error flag since the last run
- Capture order ID, error type, item affected, and timestamp
Done when New Uber Eats order errors are captured with full details.
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3
Google Sheets - log each error with order details
google.com
WebRun opens Google Sheets to log each error with order details. - Open the Order Error Log spreadsheet
- Append a row for each new error: platform, order ID, error type, item, and timestamp
- Update the running error-rate formula for today's shift
Done when Every new error is logged and the error-rate tracker is up to date.
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4
Slack - post hourly error-rate summary
slack.com
WebRun opens Slack to post hourly error-rate summary. - Post an hourly summary: number of new errors this hour and most common error type
- Escalate immediately if the error rate in the last hour exceeds your threshold
Done when Your team has the current error rate and can act before it affects ratings.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it issue refunds or contact customers about errors automatically?
No - it only logs and reports. Any customer communication or refund decision stays entirely with you.
What error rate triggers an escalation?
You set the threshold - for example, more than 3 errors per hour or more than 5% of orders. WebRun escalates the Slack alert when you breach it.
Can I use this to dispute platform penalties?
Yes - the Google Sheet gives you a timestamped, itemised record of every error that you can submit to DoorDash or Uber Eats during a dispute.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.