Automated Hardware Special Order Arrival Notices
Throughout the day, WebRun monitors Paladin POS for newly received special orders, drafts a friendly pickup-ready email for each waiting customer, and posts a Slack alert so your staff can confirm and send.
How do I automatically notify customers when their special order arrives?
WebRun polls Paladin POS throughout the day for special orders that have just been received, then drafts a pickup-ready notification for each customer in Gmail and posts a Slack alert with a direct link for staff to review and send. Customers are notified quickly without any message going out unreviewed.
- Customers notified within minutes of their special order arriving
- No pickup notice sent without a staff review
- Orders waiting more than two days flagged automatically in Slack
Built for independent hardware stores · hardware store managers · retail staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.paladinpos.comin a real browser with your saved login - no setup, no API keys. -
1
Paladin POS - detect newly received special orders
paladinpos.com
WebRun opens Paladin POS to detect newly received special orders. - Poll Paladin POS for special orders whose status changed to received since the last check
- Capture the customer name, contact email, item description, and order number for each
- Skip any order that already had a notification drafted this session
Done when Every newly received special order is listed with the customer contact details.
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2
Gmail - draft customer pickup notification
gmail.com
WebRun opens Gmail to draft customer pickup notification. - Draft a short, friendly pickup-ready notification for each customer
- Include the order number, item description, and store hours
- Leave the draft unsent so a staff member can review it before sending
Done when One unsent draft notification per customer is saved in Gmail.
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3
Slack - alert staff to review and send
slack.com
WebRun opens Slack to alert staff to review and send. - Post a Slack message listing which special orders just arrived and which customers are waiting
- Include a link to the Gmail draft for each customer
- Flag any order that has been waiting more than two days without a notification
Done when Staff have a Slack alert with direct links to review and send each pickup notice.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email the customer without anyone reviewing it first?
No. Every notification is saved as an unsent Gmail draft. A staff member reviews and sends it, so no customer receives an unreviewed message.
What if the customer's email is missing in Paladin POS?
WebRun flags the order in Slack so your team can look up the contact and send the notice manually, ensuring no arrival goes unannounced.
How often does it check for new arrivals?
By default every 15 minutes during your configured business hours. You can adjust the interval in your WebRun settings.
Related templates
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