Automated Hardware Store Review Requests
Every morning, WebRun opens Paladin POS, finds customers who made qualifying purchases the prior day, drafts a friendly review-request email for each in Gmail, and posts a Slack list so your staff can approve and send before the experience fades.
How do I automatically ask hardware store customers for Google reviews?
WebRun opens Paladin POS each morning and finds customers who made qualifying purchases the prior day. It drafts a short, personalized review-request email for each one in Gmail, then posts a Slack summary so staff can review and send the batch before the purchase experience fades, building your Google rating steadily without manual effort.
- Review requests drafted every morning for the prior day's buyers
- No repeat requests within a 90-day window
- Personalized messages referencing the actual purchase to improve response rates
Built for independent hardware stores · hardware store owners · store managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.paladinpos.comin a real browser with your saved login - no setup, no API keys. -
1
Paladin POS - find qualifying purchases from yesterday
paladinpos.com
WebRun opens Paladin POS to find qualifying purchases from yesterday. - Open Paladin POS and pull transactions from the prior day
- Filter for customers who meet your review-request criteria, such as a minimum spend or a specific department
- Capture the customer name, email address, and the main item purchased
- Skip any customer who received a review request in the past 90 days
Done when All qualifying customers from yesterday are listed with their email addresses.
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2
Gmail - draft review request for each customer
gmail.com
WebRun opens Gmail to draft review request for each customer. - Draft a short, friendly review request for each customer
- Reference the specific item or department to make the message feel personal
- Include a direct link to your Google Business profile review page
- Leave every draft unsent for staff to review before sending
Done when One unsent draft review request per qualifying customer is saved in Gmail.
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3
Slack - post review-request batch for staff approval
slack.com
WebRun opens Slack to post review-request batch for staff approval. - Post a Slack message with the count of review requests drafted
- Summarize which departments or product categories are represented
- Include a link to the Gmail drafts folder so staff can bulk-review and send
Done when Staff have a Slack summary with a link to all pending review-request drafts.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to customers without my approval?
No. Every request is saved as an unsent Gmail draft. A staff member reviews and sends each batch, so no customer receives an unreviewed message.
How does it avoid asking the same customer twice?
WebRun tracks which customers have already received a request and skips anyone who was contacted in the past 90 days, preventing repeat asks.
Can I set a minimum purchase amount before it drafts a request?
Yes. Tell WebRun your minimum spend or preferred department and it will only include customers who meet those criteria in the daily batch.
Related templates
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