Automated Grocery Customer Review Request SMS
Every evening, WebRun reviews the day's completed loyalty transactions in ECRS CATAPULT, identifies customers eligible for a review request, drafts personalised SMS messages via Twilio, and logs them to a Google Sheet for your approval before any message is sent.
How do I automatically send review requests to grocery customers after their visit?
WebRun reviews completed loyalty transactions in ECRS CATAPULT each evening, drafts personalised SMS review requests via Twilio for eligible customers, and logs them to Google Sheets for your approval. Only the messages you mark approved are ever sent, keeping your outreach compliant and customer-friendly.
- Review requests go out to the right customers with zero manual effort
- No customer is messaged without owner approval
- 90-day suppression keeps outreach compliant and non-intrusive
Built for independent grocery store owners · supermarket marketing managers · community market operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.ecrs.comin a real browser with your saved login - no setup, no API keys. -
1
ECRS CATAPULT - identify eligible loyalty customers
ecrs.com
WebRun opens ECRS CATAPULT to identify eligible loyalty customers. - Open CATAPULT loyalty and filter today's transactions for customers with a mobile number on file
- Exclude customers contacted in the past 90 days to avoid over-messaging
- Capture name, mobile number, and basket total for each eligible customer
Done when Eligible loyalty customers for today's review request batch are identified.
-
2
Google Sheets - log draft messages for approval
google.com
WebRun opens Google Sheets to log draft messages for approval. - Append one row per customer to the review-requests Sheet with their name, number, and draft SMS text
- Mark each row as Pending Approval
- Leave the Sheet open for you to mark rows as Approved or Skip before tomorrow morning
Done when All draft messages are in the Sheet with Pending Approval status.
-
3
Twilio - send approved SMS review requests
twilio.com
WebRun opens Twilio to send approved SMS review requests. - On the next run, read the Sheet for rows marked Approved
- Send each approved SMS via Twilio using your store's number
- Update the row status to Sent and log the timestamp
Done when Every approved message has been sent and logged.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers without my approval?
No. Every SMS is drafted and placed in a Google Sheet for you to approve first. WebRun only sends messages that you have explicitly marked Approved.
How does it avoid pestering the same customer repeatedly?
It checks the contact history and skips anyone messaged in the past 90 days, keeping your outreach compliant and your customers happy.
Can I customise what the review request message says?
Yes. You provide a message template during setup, including your Google review link. WebRun personalises it with the customer's first name each run.
Related templates
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