Automated Escape Room Review Requests
Every night, WebRun opens Bookeo, finds sessions completed that day, drafts a personalised review request for each group linking to your Google Business profile, and posts the queue to Slack so staff can approve each message before it is sent.
How do I automatically request Google reviews from escape room guests after each session?
WebRun checks Bookeo every night for sessions completed that day, drafts a personalised review request for each group that links to your Google Business profile, and queues the messages in Slack for staff approval. No email reaches a guest until it is approved, steadily growing your review count without extra manual effort.
- Every completed session triggers a personalised review request draft
- No duplicate requests sent to the same guest within 30 days
- Staff approve all outbound messages before guests receive them
Built for escape room owners · venue managers · marketing managers · entertainment businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.bookeo.comin a real browser with your saved login - no setup, no API keys. -
1
Bookeo - find completed sessions
bookeo.com
WebRun opens Bookeo to find completed sessions. - Open Bookeo and filter bookings to sessions completed today
- Capture the customer name, email, room played, and session time for each completed booking
- Skip any customer who has already received a review request in the past 30 days
Done when Every completed session today is listed with customer contact details.
-
2
Google Business - draft review request with profile link
business.google.com
WebRun opens Google Business to draft review request with profile link. - Retrieve the review link URL for your Google Business profile
- Draft a short, friendly review request for each customer mentioning the room they played
- Include the direct Google review link so the customer can leave a review in one click
- Leave each message as a draft, not sent
Done when A personalised review request draft exists for every completed session.
-
3
Slack - queue messages for approval
slack.com
WebRun opens Slack to queue messages for approval. - Post a summary of today's completed sessions and the number of review request drafts to the team channel
- List each draft with the customer name and room so staff can verify accuracy
- Prompt staff to approve the batch before any messages are dispatched
Done when Staff have a Slack summary with all drafted review requests ready for approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to guests without my approval?
No. WebRun drafts every review request and queues them in Slack for staff to review. No message is sent to any customer until a team member approves the batch, so your outbound communication stays fully in your hands.
How does it avoid sending duplicate review requests to repeat customers?
WebRun checks each customer against a 30-day exclusion window before drafting a request. Anyone who has already received a review request this month is automatically skipped so guests are never over-messaged.
Does it personalise the review request for each room?
Yes. Each draft mentions the specific room the group played, making the message feel personal and relevant rather than a generic blast, which typically improves the rate at which guests leave a review.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.