Automated Epos Now Review Request SMS Drafts
Every evening, WebRun opens Epos Now and finds customers who completed a transaction above your spend threshold that day, drafts a short, friendly review-request SMS for each using the customer's name, and queues every message in Twilio as an unsent draft for your approval before anything is delivered.
How do I automatically ask Epos Now customers for a review after they visit?
WebRun checks Epos Now every evening for high-spend loyalty customers who made a purchase that day, drafts a personalised review-request SMS for each using their first name, and queues every message in Twilio as an unsent draft. No text is delivered until you review and approve the queue.
- Review requests drafted for every high-spend customer without manual effort
- No customer text sent without owner review and approval
- 90-day suppression prevents messaging the same customer too often
Built for retail store owners · Epos Now users · hospitality operators · local business owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
backoffice.eposnow.comin a real browser with your saved login - no setup, no API keys. -
1
Epos Now - identify high-spend customers from today
eposnow.com
WebRun opens Epos Now to identify high-spend customers from today. - Open Epos Now Back Office and pull today's completed transactions
- Filter to transactions above your configured spend threshold from loyalty customers who have a mobile number on file
- Exclude customers who received a review request in the last 90 days
- Capture first name, mobile number, spend amount, and product category for each eligible customer
Done when Eligible high-spend customers are listed with names and mobile numbers.
-
2
Twilio - draft review-request SMS for approval
twilio.com
WebRun opens Twilio to draft review-request SMS for approval. - Draft a short, friendly SMS for each eligible customer using their first name and referencing their visit today
- Include a direct link to your Google or review platform page
- Save every message as an unsent draft in Twilio. Do not send any message automatically
Done when Review-request SMS drafts are queued in Twilio, none sent, all awaiting your approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send texts to customers without my approval?
No. Every review-request SMS is saved as an unsent Twilio draft. WebRun never sends a customer message on its own. You review the queue and approve before anything is delivered.
How does it decide which customers to target?
It looks for Epos Now loyalty customers who spent above your configured threshold today, have a mobile number on record, and have not received a review request from you in the past 90 days.
Which review platforms can the SMS link to?
You configure the review link once: Google Business Profile, Trustpilot, Tripadvisor, or any URL you provide. WebRun inserts the same link into every draft automatically.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.