Automated Epos Now Online Order Routing
Every few minutes, WebRun checks Epos Now for new online orders that have not yet been routed, reads the order type, delivery zone, and product category, applies your fulfilment routing rules, and immediately posts the order details to the correct Slack channel for the relevant pick-and-pack or delivery team.
How do I automatically route Epos Now online orders to the right team?
WebRun checks Epos Now for new online orders every few minutes, reads the order type and delivery zone, and posts each order to the correct Slack channel for your pick-and-pack or delivery team. Orders reach the right team within minutes of arriving, with low-stock flags included automatically.
- New orders routed to the right team within minutes of arriving in Epos Now
- No orders missed or sitting unrouted in the back office queue
- Low-stock flags included so teams know before they start picking
Built for retail fulfilment teams · Epos Now users · hospitality operators · click-and-collect managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
backoffice.eposnow.comin a real browser with your saved login - no setup, no API keys. -
1
Epos Now - detect new unrouted online orders
eposnow.com
WebRun opens Epos Now to detect new unrouted online orders. - Open Epos Now Back Office and check the Orders queue for new online orders not yet marked Routed
- Read the order type: click-and-collect, local delivery, or courier dispatch
- Capture customer name, order number, line items, total value, and required fulfilment time
- Apply routing rules: assign to pick team, delivery driver queue, or courier staging based on order type and delivery postcode
Done when All new online orders are read and assigned to a fulfilment route.
-
2
Slack - post order to the correct fulfilment team channel
slack.com
WebRun opens Slack to post order to the correct fulfilment team channel. - Post the order details to the correct Slack channel based on route: #click-and-collect, #local-delivery, or #courier-dispatch
- Include order number, customer name, items, value, and required completion time
- Add a note if the order is urgent or if any item is currently low on stock in Epos Now
Done when Each new order is live in the correct Slack fulfilment channel within minutes of arriving.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact the customer to confirm the order?
No. WebRun routes orders internally to the correct team channel in Slack. Any customer-facing confirmation email is left as a draft for your approval and is not sent automatically.
How does it decide which team gets the order?
It applies routing rules you configure: order type (click-and-collect, local delivery, courier), delivery postcode zone, and product category. You set the rules once and WebRun applies them to every new order.
What happens if an item in the order is low on stock?
WebRun checks the stock level in Epos Now for each line item when routing the order and flags any low-stock item in the Slack message so the team knows before they start picking.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.