Automated CharmHealth ENT Denied Claim Worklist
Every morning, WebRun opens CharmHealth, retrieves all denied and rejected insurance claims, logs them to a Google Sheets worklist ranked by appeal deadline and claim value, and posts a Slack alert to your billing team so high-value denials are worked first and no appeal window expires unnoticed.
How can I automatically build a denied claim worklist for my ENT billing team?
WebRun opens CharmHealth every morning, retrieves all denied and rejected insurance claims, and logs them to a Google Sheets worklist ranked by appeal deadline and claim value. A Slack alert shows your billing team the top priorities so high-value denials are worked first and no appeal window slips by unnoticed.
- High-value denials are identified and prioritized every morning
- No appeal deadline expires unnoticed
- Billing team starts each day with a ranked, actionable worklist
Built for ENT billing teams · otolaryngology billing managers · medical billing staff · ENT practice administrators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.charmhealth.comin a real browser with your saved login - no setup, no API keys. -
1
CharmHealth - pull all denied and rejected claims
charmhealth.com
WebRun opens CharmHealth to pull all denied and rejected claims. - Open CharmHealth and navigate to the claims management section
- Filter to claims with a status of Denied or Rejected
- Capture the patient name, claim number, payer, denial reason code, claim amount, and date of denial for each
- Calculate the days remaining before the appeal deadline based on each payer's standard window
Done when All denied and rejected claims are listed with denial reason, amount, and appeal deadline.
-
2
Google Sheets - log and rank the denial worklist by deadline and value
google.com
WebRun opens Google Sheets to log and rank the denial worklist by deadline and value. - Append new denials to the claim denial worklist in Google Sheets
- Sort the sheet by appeal deadline ascending, with claims expiring soonest at the top
- Add a priority column flagging claims over a value threshold or expiring within 5 days
Done when The denial worklist is updated and sorted with the most urgent items at the top.
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3
Slack - alert billing to today's highest-priority denials
slack.com
WebRun opens Slack to alert billing to today's highest-priority denials. - Post a morning alert to the billing Slack channel with the count of open denials and the total dollars at risk
- List the top 5 highest-priority denials by appeal deadline and claim value
- Include a link to the full Google Sheets worklist
Done when Billing staff have today's denial priorities in Slack and can begin working the queue.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it file appeals automatically?
No. WebRun builds the prioritized worklist and alerts your billing team, but all appeal submissions are made by staff. Filing an appeal is an external submission that requires human review to ensure the correct documentation is attached.
How does it calculate the appeal deadline?
It uses the date of denial and the standard appeal window for each payer, which you can configure per insurance carrier. Claims expiring within 5 days are flagged as urgent regardless of dollar amount.
Can it group denials by reason code?
Yes. The Google Sheets worklist includes the denial reason code for each claim, and you can add a grouping view to spot which reason codes are generating the most denials across the practice.
Related templates
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