Automated CharmHealth ENT Care Gap Report
Every Monday, WebRun opens CharmHealth, reviews active patients against recommended care intervals such as annual audiology exams, allergy follow-ups, and post-surgery checks, compiles a care gap report in Google Sheets, and posts a Slack digest to your care coordination team so they can prioritize outreach for the week.
How can I automatically identify ENT patients with care gaps and prioritize outreach?
WebRun reviews CharmHealth every Monday against your configured care interval rules, identifies active ENT patients overdue for recommended visits or tests, and compiles a categorized care gap report in Google Sheets. A Slack digest alerts your care coordination team to the week's highest-priority gaps so they can plan outreach before patients fall further behind on care.
- Care gaps are surfaced weekly before they affect patient outcomes
- Care coordination starts each Monday with a prioritized outreach list
- High-priority overdue patients are highlighted automatically
Built for ENT care coordinators · otolaryngology quality teams · ENT practice managers · ENT clinical staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.charmhealth.comin a real browser with your saved login - no setup, no API keys. -
1
CharmHealth - identify active patients overdue for recommended ENT care
charmhealth.com
WebRun opens CharmHealth to identify active patients overdue for recommended ENT care. - Open CharmHealth and review active patient records against configured care interval rules
- Identify patients overdue for annual audiology exams, allergy immunotherapy check-ins, post-surgical follow-ups, or other recurring visits
- Capture the patient name, last relevant visit date, care gap type, and days overdue
- Skip patients who already have a relevant appointment booked within the recommended window
Done when All active patients with an identified care gap are listed with gap type and days overdue.
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2
Google Sheets - compile and categorize the weekly care gap report
google.com
WebRun opens Google Sheets to compile and categorize the weekly care gap report. - Append new care gaps to the weekly care gap report in Google Sheets
- Categorize each gap by type such as Audiology, Allergy, Post-Surgical, or General ENT
- Sort by days overdue within each category so the most delayed patients appear first
Done when The care gap report is compiled and organized by category and urgency in Google Sheets.
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3
Slack - deliver the care gap digest to care coordination
slack.com
WebRun opens Slack to deliver the care gap digest to care coordination. - Post a Monday morning digest to the care coordination Slack channel with the total number of care gaps by category
- Highlight the top 10 most overdue patients across all categories
- Include a link to the full Google Sheets report and note that patient outreach must be reviewed by staff before sending
Done when Care coordination has the weekly care gap digest in Slack and can plan outreach for the week.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact patients about their care gaps automatically?
No. WebRun compiles the care gap report and delivers it to your team in Slack. All patient outreach is initiated and reviewed by staff, because patient-facing messages about overdue care may contain health information that requires clinical judgment before it is sent.
How does it know what the recommended care intervals are?
You configure the care interval rules, for example annual audiology exams, 6-month allergy follow-ups, and 3-month post-surgical checks, and WebRun applies those rules to each patient's last relevant visit date in CharmHealth.
Can it track care gaps across different ENT subspecialties?
Yes. You can set up separate care gap rules for audiology, allergy, sinus surgery, and general ENT, and the report will categorize each gap accordingly so care coordinators can prioritize by specialty.
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