Automated Cargo Claim Tracking and Resolution Digest
Every Monday, WebRun opens J. J. Keller Encompass, compiles all open cargo claims with their claim date, amount, shipper, and current status, logs the full list to a Google Sheet tracker, and posts your operations team a Slack digest ranked by claim age so the oldest and largest claims are resolved first.
How do I automatically track open cargo claims and keep resolution on schedule?
WebRun opens J. J. Keller Encompass every Monday, compiles all open cargo claims with their claim date, amount, shipper, and status, logs the full list to Google Sheets, and posts your operations team a Slack digest ranked by claim age, so no claim ages past its statutory deadline without action.
- No cargo claim ages past 30 days without a visible action flag
- Operations team sees a ranked claims worklist every Monday morning
- Total open claim exposure is visible at a glance each week
Built for transportation operations managers · fleet claims coordinators · motor carrier owners · DOT compliance teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
encompass.jjkeller.comin a real browser with your saved login - no setup, no API keys. -
1
J. J. Keller Encompass - compile open cargo claims with age and status
jjkeller.com
WebRun opens J. J. Keller Encompass to compile open cargo claims with age and status. - Open the compliance and incident records in Encompass and filter for open cargo claims
- Capture claim number, shipper name, claim amount, claim date, and current resolution status
- Calculate days open for each claim and flag any claim older than 30 days
- Note any claims approaching the 9-month statutory response deadline under the Carmack Amendment
Done when Every open cargo claim is listed with its age, amount, and current status.
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2
Google Sheets - log claim details to resolution tracker
google.com
WebRun opens Google Sheets to log claim details to resolution tracker. - Open the Cargo Claims Tracker sheet and update each existing claim row with this week's status
- Add new claims opened since last Monday
- Sort the sheet by days open, descending, and highlight claims older than 30 days in orange and 60 days in red
Done when The claims tracker is fully updated with current status and aging for every open claim.
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3
Slack - post weekly resolution worklist to operations team
slack.com
WebRun opens Slack to post weekly resolution worklist to operations team. - Post a weekly cargo claims digest to the operations channel, sorted by claim age
- Flag claims older than 30 days with an action-needed callout
- Include the total open claim value and count for the week
Done when Operations team has this week's cargo claims worklist in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it respond to claimants or communicate with shippers automatically?
No. WebRun only compiles and tracks claim status internally. Any response to a shipper or claimant must be reviewed and sent by your claims or operations manager.
Does it flag claims that are approaching statutory deadlines?
Yes. WebRun highlights claims older than 30 and 60 days, and flags any claim approaching the 9-month Carmack Amendment response deadline so your team can prioritize accordingly.
What if a claim was resolved and closed this week?
WebRun reads the current status in J. J. Keller Encompass each Monday, so resolved or closed claims are moved off the open list automatically.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.