Monitor Your Delivery-App Ratings
Every hour, WebRun checks your DoorDash and Uber Eats merchant dashboards for new sub-4-star ratings or complaint tickets, captures the order details and customer comment, and posts an alert to Slack so you can respond before the issue is escalated.
How can I monitor my DoorDash and Uber Eats ratings for new complaints automatically?
Every hour, WebRun checks your DoorDash and Uber Eats merchant dashboards for new sub-4-star ratings or complaint tickets, captures the order details and customer comment, and posts an instant Slack alert so you can respond before the issue escalates or your rating drops further.
- Low ratings spotted within an hour of appearing
- Order details captured with every alert for fast follow-up
- Complaint escalations reduced by early response
Built for restaurant owners · delivery-focused food operators · ghost kitchen managers · hospitality operations teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
doordash.com/merchantin a real browser with your saved login - no setup, no API keys. -
1
DoorDash - scan for new low ratings and complaints
doordash.com
WebRun opens DoorDash to scan for new low ratings and complaints. - Open DoorDash Merchant Portal and go to Reviews and Ratings
- Filter for reviews posted since the last run with a rating below 4 stars
- Capture the order ID, rating, customer comment, and order date
Done when New low-rated DoorDash orders are listed with their feedback.
-
2
Uber Eats - scan for new low ratings and complaints
ubereats.com
WebRun opens Uber Eats to scan for new low ratings and complaints. - Open Uber Eats Restaurant Manager and go to Feedback
- Filter for new complaints or ratings below 4 stars since the last run
- Capture the order ID, rating, comment, and timestamp
Done when New low-rated Uber Eats orders are listed with their feedback.
-
3
Slack - alert your team instantly
slack.com
WebRun opens Slack to alert your team instantly. - Post a concise alert for each new complaint: platform, rating, order ID, and customer comment
- Flag orders with missing items or wrong orders as high-priority
Done when Every new complaint is in Slack with enough detail to take action.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to the customer complaints automatically?
No - it only surfaces them to you. Any response to a customer is drafted for your review first, never posted automatically.
What counts as a complaint worth alerting on?
By default, any rating below 4 stars or any complaint ticket. You can raise or lower that threshold, or add keywords like "missing item" for instant escalation.
Can it track whether the rating has improved over time?
Yes - ask WebRun to log each complaint to a Google Sheet and you will have a running trend to review weekly.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.