Automated Courier Driver Shift Coverage Outreach
Every few minutes, WebRun checks Tookan for uncovered or cancelled driver shifts, identifies available drivers from your roster, drafts a shift coverage request for each candidate, queues the drafts in Gmail, and posts a Slack alert so dispatchers can approve and send quickly.
How do I automatically fill uncovered driver shifts in my courier fleet?
WebRun monitors Tookan every few minutes for uncovered driver shifts, identifies available drivers from your roster, and drafts a shift coverage request for each candidate in Gmail. A Slack alert notifies your dispatcher with the shift details so they can review, approve, and send coverage outreach fast.
- Uncovered shifts are detected and coverage outreach is drafted within minutes
- Dispatchers are alerted immediately with available driver options
- No coverage request goes to a driver without dispatcher review
Built for courier dispatch managers · fleet operators · last-mile logistics coordinators · delivery company owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.tookanapp.comin a real browser with your saved login - no setup, no API keys. -
1
Tookan - detect uncovered shifts
tookanapp.com
WebRun opens Tookan to detect uncovered shifts. - Open Tookan and check for shifts or tasks that are unassigned or where the assigned driver has cancelled
- Capture the shift start time, route, and geographic zone for each uncovered slot
- Identify drivers in Tookan who are available and not already assigned during that window
Done when Every uncovered shift is listed with its details and a shortlist of available drivers.
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2
Gmail - draft coverage requests
gmail.com
WebRun opens Gmail to draft coverage requests. - Draft a brief, professional shift coverage request to each shortlisted driver with the shift time and route details
- Keep the tone straightforward and include a clear way for the driver to confirm availability
- Save each draft in Gmail without sending, for the dispatcher to review before approving
Done when A coverage request draft is queued in Gmail for each candidate driver, none sent automatically.
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3
Slack - alert dispatcher for approval
slack.com
WebRun opens Slack to alert dispatcher for approval. - Post a Slack alert to the dispatch channel listing the uncovered shifts and the number of candidate drivers
- Link the dispatcher to the queued Gmail drafts so they can review and send in one action
Done when Dispatchers are alerted immediately and have a path to approve coverage outreach.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message drivers automatically when a shift is uncovered?
No. Every coverage request is saved as a Gmail draft for your dispatcher to review and approve before anything is sent to a driver.
How does it know which drivers are available?
WebRun reads driver availability and assignment data from Tookan to build the shortlist. Drivers already assigned during the affected window are excluded automatically.
What if no drivers are available in Tookan?
If no available drivers are found, WebRun posts a Slack alert flagging the uncovered shift as unresolved so dispatchers can act manually, for example by calling contractors.
Related templates
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