Get instant alerts when borrower autopay fails in LoanPro
Every hour, WebRun scans LoanPro for AutoPay failures that occurred since the last run, drafts an SMS notification to each affected borrower for team approval, and immediately posts an alert to your servicing team's Slack channel so no failed payment sits unresolved.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I get instant alerts when borrower AutoPay fails in LoanPro?
WebRun checks LoanPro every hour for new AutoPay failures, drafts an SMS notification in Twilio for each affected borrower, and posts a ranked Slack alert to your servicing team. Borrower messages stay in draft until a team member approves them, so failed payments are caught and actioned within the hour they occur.
- Failed AutoPay transactions are detected and flagged within one hour of occurrence
- Servicing teams start resolution immediately instead of discovering failures at end of day
- Borrower notifications are drafted and ready to send with one approval click
Built for loan servicers · consumer lenders · collections teams · credit unions
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
loanpro.ioin a real browser with your saved login - no setup, no API keys. -
1
LoanPro - detect new AutoPay failures
loanpro.io How to Automate LoanPro
WebRun opens LoanPro to detect new AutoPay failures. - Open LoanPro and filter the Payments Suite to AutoPay transactions with a failed status
- Capture only failures that occurred since the last run to avoid re-alerting on known failures
- For each failure, record loan ID, borrower name, payment amount, failure reason code, and contact details
Done when All new AutoPay failures since the last check are captured with full details.
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2
Twilio - draft borrower SMS notifications
twilio.com How to Automate Twilio
WebRun opens Twilio to draft borrower SMS notifications. - Draft an SMS message to each affected borrower explaining their payment did not process and asking them to update their payment method
- Include a secure link for the borrower to update payment details via the LoanPro borrower portal
- Leave all messages as drafts for team review - do not send automatically
Done when A draft SMS notification exists in Twilio for each borrower with a failed AutoPay.
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3
Slack - alert servicing team immediately
slack.com How to Automate Slack
WebRun opens Slack to alert servicing team immediately. - Post an immediate alert to the servicing Slack channel listing each new failure with borrower, amount, and failure reason
- Rank by loan balance so high-balance failures appear first
- Include a note showing how many draft SMS messages are waiting for approval in Twilio
Done when Servicing team has a real-time Slack alert for all new AutoPay failures.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text borrowers about failed payments without approval?
No. Every borrower SMS is drafted in Twilio and held for team review. No message reaches a borrower until a staff member explicitly approves and sends it.
What if the same payment fails again on the next hourly check?
It tracks which failures have already been alerted and only surfaces new ones each run, so your team never receives duplicate alerts for the same failed transaction.
How quickly does the team find out about a failure?
Within one hour of the failure appearing in LoanPro, your servicing team has a Slack alert with full details and borrower drafts ready to approve.
Related templates
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