Route Clover negative customer feedback to the right manager instantly
Every morning, WebRun opens Clover, reads any new low customer ratings submitted since the last run, pulls the transaction context for each, drafts a manager alert with the customer name, order details, and feedback text, and posts it to Slack so the team can follow up quickly.
- No credit card
- Under $0.01 per run
- Cancel anytime
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.clover.com/dashboardin a real browser with your saved login - no setup, no API keys. -
1
Clover - read new low customer feedback ratings
clover.com How to Automate Clover
WebRun opens Clover to read new low customer feedback ratings. - Open Clover Dashboard and navigate to Customers or Feedback
- Filter to new feedback ratings of three stars or below since the last run
- For each low rating, capture customer name, transaction date, items purchased, and feedback comment if provided
- Note which employee handled the transaction
Done when All new low ratings and their transaction context are collected.
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2
Slack - post manager alert with customer and order context
slack.com How to Automate Slack
WebRun opens Slack to post manager alert with customer and order context. - For each low rating, draft a concise manager alert including customer name, rating, transaction details, and feedback comment
- Post the alert to the manager or owner Slack channel
- Include a note that any customer response should be reviewed before sending
Done when Manager alerts for all new low ratings are posted to Slack.
How do I automatically route Clover low customer ratings to my manager in Slack?
WebRun checks your Clover customer feedback every morning, finds any new low ratings, and posts a manager alert to Slack with the customer name, rating, order details, and any comment. Your team reviews each alert and decides whether to follow up. No customer-facing response is sent automatically.
- Low ratings reach the manager within hours, not days
- Transaction context in every alert means no time lost looking up the order
- Team can respond before the customer escalates to a public review
Built for restaurant owners · retail managers · Clover merchants · customer experience teams
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun send a response to the customer automatically?
No. WebRun posts the alert to Slack for your manager to review. Any reply or follow-up to the customer is written and sent by your team, so no message goes to a customer without human approval.
Which feedback ratings count as negative?
By default, WebRun flags ratings of three stars or below. You can adjust the threshold during setup, for example to flag only one and two-star ratings if you prefer a tighter filter.
What if a customer did not leave a comment, only a low star rating?
WebRun still alerts the manager with the transaction details and rating. The manager can decide whether to follow up with the customer based on the context even without a written comment.
Related templates
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