Automated Bike Shop Service Due Reminders
Every morning, WebRun opens Lightspeed Retail, finds customers whose last service falls in the 11-to-12-month window, drafts a personalised tune-up reminder in Gmail for each one, and posts a daily list to Slack so your team can review and send before the season peaks.
How do I automatically send annual service reminders to bike shop customers?
Every morning, WebRun opens Lightspeed Retail, finds customers whose last service was 11 to 12 months ago, and drafts a personalised tune-up reminder in Gmail for each one. It then posts a Slack digest so staff can review and send the reminders, keeping riders coming back on schedule.
- Riders are reminded before their annual service window closes, not after
- Staff start each day with a ready-to-send reminder queue in Gmail
- Customers with open bookings are skipped automatically, avoiding duplicate outreach
Built for bike shops · bicycle service managers · cycling retailers · independent bike dealers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
cloud.lightspeedhq.comin a real browser with your saved login - no setup, no API keys. -
1
Lightspeed Retail - find customers due for a tune-up
lightspeedhq.com
WebRun opens Lightspeed Retail to find customers due for a tune-up. - Open Lightspeed Retail and filter repair or service history to jobs completed 11 to 12 months ago
- Capture each customer name, email address, bike model, and date of last service
- Skip customers who already have an open or pending service ticket this season
Done when Every customer in the 11-to-12-month service window is listed with their contact and bike details.
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2
Gmail - draft personalised service reminder
gmail.com
WebRun opens Gmail to draft personalised service reminder. - Draft a friendly, personalised tune-up reminder for each customer, mentioning their bike model and last service date
- Include a clear call to action to book a service appointment
- Save each email as a draft for staff review - do not send automatically
Done when A draft reminder email exists in Gmail for every customer due for a tune-up.
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3
Slack - report today's reminder queue
slack.com
WebRun opens Slack to report today's reminder queue. - Post a summary to your team channel listing how many reminders are queued today
- Include customer names so staff can prioritise high-value accounts
- Staff approve and send the drafts from Gmail at their convenience
Done when Your team has today's reminder queue in Slack, ready to action.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send reminder emails to customers on its own?
No. WebRun drafts every reminder and saves it in Gmail for your staff to review and approve before anything is sent. No customer receives a message without a human sign-off.
How does it know when a customer last had a service?
It reads the repair and service history in Lightspeed Retail and filters for customers whose last completed job falls in the 11-to-12-month window, so the timing is based on real visit data.
What if a customer already has an appointment booked?
WebRun skips customers who already have an open or pending service ticket in Lightspeed Retail, so you will not send a reminder to someone who is already booked in.
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