Automated Bike Shop Review Requests After Service
When a repair or service job is closed in Lightspeed Retail, WebRun drafts a personalised review request for the customer in Gmail and posts a Slack alert so your team can approve and send it while the experience is fresh, building your shop's online reputation automatically.
How do I automatically ask bike shop customers for reviews after a service?
WebRun monitors Lightspeed Retail for closed service and repair jobs, then drafts a personalised review request in Gmail for each eligible customer. It alerts staff in Slack to approve and send the draft, turning completed jobs into a steady stream of fresh online reviews while keeping customers from being asked too often.
- Review requests go out while the service experience is still fresh in the rider's mind
- Repeat customers are never asked more than once per 90 days
- Staff spend seconds approving a draft rather than minutes writing a review request from scratch
Built for bike shops · bicycle service managers · cycling retailers · shop owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
cloud.lightspeedhq.comin a real browser with your saved login - no setup, no API keys. -
1
Lightspeed Retail - detect closed service or repair job
lightspeedhq.com
WebRun opens Lightspeed Retail to detect closed service or repair job. - Open Lightspeed Retail and check for repair or service tickets newly set to Closed or Completed
- Capture the customer name, email address, job type, and technician name if available
- Skip customers who received a review request within the last 90 days to avoid over-asking
Done when Every newly closed service job is matched to a customer eligible for a review request.
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2
Gmail - draft personalised review request
gmail.com
WebRun opens Gmail to draft personalised review request. - Draft a warm, personalised review request mentioning the service type and thanking the customer by name
- Include a direct link to your Google Business profile or preferred review platform
- Save the draft in Gmail for staff review - do not send automatically
Done when A draft review request is ready in Gmail for every eligible closed job.
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3
Slack - alert staff to review and send
slack.com
WebRun opens Slack to alert staff to review and send. - Post a Slack alert listing each closed job with a pending review request draft
- Include the customer name and service type so staff can personalise further if needed
- Staff approve and send the draft from Gmail when ready
Done when Staff have a Slack alert for each pending review request and can send drafts with one click.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the review request to the customer without my approval?
No. Every review request is saved as a Gmail draft and staff must approve and send it. No customer is contacted automatically.
Will it ask the same customer for a review every time they come in?
No. WebRun skips customers who already received a review request within the last 90 days, so regular riders are not pestered after every visit.
Which review platform does the email link to?
You set the link when you configure the template. Most shops use their Google Business profile, but you can use Yelp, Facebook, or any platform where your shop is listed.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.