Automated Bike Repair Ready Notifications
When a repair ticket is marked ready in Lightspeed Retail, WebRun drafts a personalised pickup notice for the customer and posts a queue alert to Slack so your team can review and send it before the rider shows up.
How do I automatically notify customers when their bike repair is ready?
WebRun monitors Lightspeed Retail for repair jobs marked ready, then drafts a personalised pickup notice in Gmail for each customer. It posts a Slack alert so staff can review and send the draft, ensuring no rider is left waiting without a notification and no email goes out without a human check.
- Customers are notified the moment their repair is ready, not hours later
- Staff see every ready job in Slack without checking Lightspeed Retail manually
- No pickup email goes to a customer without a staff member reviewing it first
Built for bike shops · bicycle repair technicians · cycling retailers · service managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
cloud.lightspeedhq.comin a real browser with your saved login - no setup, no API keys. -
1
Lightspeed Retail - detect repair marked ready
lightspeedhq.com
WebRun opens Lightspeed Retail to detect repair marked ready. - Open Lightspeed Retail and check the Repairs queue for jobs newly set to Ready
- Capture the customer name, contact email, job number, and bike description
- Note any technician comments to include in the pickup message
Done when Every repair job newly marked ready has its customer details captured.
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2
Gmail - draft pickup notice for customer
gmail.com
WebRun opens Gmail to draft pickup notice for customer. - Draft a friendly pickup notice addressed to the customer by name
- Include the job number, bike description, and your shop hours
- Save the draft to your outbox for staff review - do not send automatically
Done when A draft pickup email exists in Gmail for every ready repair, awaiting staff approval.
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3
Slack - alert staff to review and send
slack.com
WebRun opens Slack to alert staff to review and send. - Post a brief alert to your service channel listing each newly ready repair
- Include the customer name and job number so staff can find the draft quickly
- Staff review and send the draft from Gmail when they are ready
Done when Staff have a Slack alert for each ready repair with a clear next action.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the email to the customer automatically?
No. WebRun drafts the pickup notice and saves it in Gmail for your staff to review and send. Nothing goes to the customer without a human approving it first.
What details does the pickup notice include?
The customer name, job number, bike description, and any technician notes from Lightspeed Retail. You can add your shop hours or a custom sign-off before sending.
What if a repair was already notified?
WebRun only processes jobs that are newly set to Ready since the last check, so customers will not receive duplicate notices.
Related templates
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