Automated Audiology Patient Review Requests
Every morning, WebRun opens Sycle, identifies patients who completed an audiology appointment two to three days ago, drafts a warm review request message for each, logs the outreach in a Google Sheet, and queues every draft in Gmail for staff to review and approve before sending.
How do I automatically request online reviews from audiology patients after their visit?
WebRun checks Sycle every morning for patients who completed an audiology appointment two to three days ago, drafts a warm review request for each with a direct link to the practice's preferred review platform, and queues every draft in Gmail for staff approval before sending, so the practice builds its online reputation with every visit.
- Every eligible visit generates a staff-approved review request
- Practice online reputation grows with consistent post-visit outreach
- Patients with open concerns are automatically excluded from review requests
Built for audiology clinics · hearing care practices · ENT offices · audiology practice managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.sycle.netin a real browser with your saved login - no setup, no API keys. -
1
Sycle - find patients with recent completed visits
sycle.net
WebRun opens Sycle to find patients with recent completed visits. - Open Sycle and filter completed appointments from two to three days ago
- Capture each patient's name, contact details, appointment type, and provider
- Skip patients with an open complaint, a recent no-show, or a pending balance dispute
Done when Every recent completed-visit patient eligible for a review request is listed.
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2
Google Sheets - log review request queue
google.com
WebRun opens Google Sheets to log review request queue. - Append each patient to the review request tracking sheet
- Record the visit date, appointment type, and draft status
- Flag any patient who already received a review request in the past 90 days
Done when The review request log is updated with all newly eligible patients.
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3
Gmail - draft review request messages for approval
gmail.com
WebRun opens Gmail to draft review request messages for approval. - Draft a warm, personalized review request for each patient referencing their recent visit
- Include a direct link to the practice's Google Business or preferred review platform
- Leave every draft unsent in Gmail Drafts for staff to review and approve before sending
Done when Review request drafts are in Gmail Drafts, ready for staff approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to patients without staff approval?
No. Every review request draft sits in Gmail Drafts until a staff member reviews and approves it. No patient is contacted automatically.
How does it avoid asking unhappy patients for a review?
WebRun skips patients with open complaints, pending balance disputes, or recent no-shows so only patients who had a smooth visit receive a review request.
What if a patient already received a review request recently?
The tracking sheet records prior outreach, and anyone contacted in the past 90 days is skipped automatically to avoid repeat requests.
Related templates
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