Automated KYC Document Collection Chaser
Every morning, WebRun opens Unit21 to identify customer entities with incomplete KYC profiles, checks Google Sheets for their outstanding document list, drafts a polite collection request email per customer in Gmail for compliance review, and updates the tracker with the chase date so nothing is requested twice in the same week.
How do I automatically track and chase missing KYC documents for customers?
WebRun opens Unit21 every morning to find customers with incomplete KYC profiles, checks a Google Sheets tracker to avoid recent duplicates, and drafts a tailored document-collection email in Gmail for each customer showing exactly what is still needed. A compliance officer reviews and sends each draft, so outreach is consistent, logged, and always human-approved.
- No incomplete KYC profile lingers without a chase on record
- Customers receive a precise document request naming exactly what is missing
- The compliance tracker is current every morning without manual data entry
Built for AML compliance teams · KYC analysts · BSA officers · fintechs · neobanks
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.unit21.aiin a real browser with your saved login - no setup, no API keys. -
1
Unit21 - identify incomplete KYC profiles
unit21.ai
WebRun opens Unit21 to identify incomplete KYC profiles. - Open Unit21 and navigate to customer entity profiles
- Filter for profiles with KYC status Incomplete or Pending Document
- Capture entity name, customer ID, missing document types, and the KYC review due date
Done when Every customer with an incomplete KYC document set is listed with the specific gaps.
-
2
Google Sheets - check and update the document tracker
google.com
WebRun opens Google Sheets to check and update the document tracker. - Open the KYC Document Tracker sheet
- For each entity, check when it was last chased and skip those chased within the last 5 business days
- Update the Last Chased date and Missing Documents columns for each entity that will be chased today
Done when The tracker is current and the list of customers to chase today is confirmed.
-
3
Gmail - draft collection request for review
gmail.com
WebRun opens Gmail to draft collection request for review. - Draft a polite document-collection email for each customer on today's chase list
- Name the specific missing documents in each email so the customer knows exactly what to provide
- Leave every email as a draft for a compliance officer to review and send. Nothing is sent automatically.
Done when A compliance-ready draft exists in Gmail for each customer on today's chase list. No email is sent automatically.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email the customer directly?
No. Every collection request is drafted in Gmail and held for a compliance officer to review and send. Customer-facing emails are never sent automatically.
How does it avoid pestering the same customer twice?
It checks the Google Sheets tracker and skips any customer chased within the last 5 business days, so your outreach stays spaced and professional.
What counts as a missing document?
It reads whatever document requirements are flagged in Unit21 for each customer profile: for example, a missing government ID, proof of address, or beneficial ownership form, depending on your KYC program.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.