Automated NICE CXone Weekly QA Scorecard
Every Monday, WebRun opens NICE CXone, compiles QA scores and CSAT results by queue for the past week, exports the full numbers to Google Sheets, and posts a summary page to Notion so managers can see queue performance without pulling a report themselves.
How do I get a weekly NICE CXone QA and CSAT scorecard?
WebRun compiles last week's QA scores and CSAT results by queue from NICE CXone every Monday, exports the full numbers to Google Sheets, and posts a summary page to Notion calling out any queue below target, so contact center performance is visible without anyone pulling a report by hand.
- Queue performance is compiled every Monday without a manual pull
- Underperforming queues are called out in the summary
- A full trend is kept in Sheets across every week
Built for contact center managers · QA teams · operations leads · customer experience teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
cxone.niceincontact.comin a real browser with your saved login - no setup, no API keys. -
1
NICE CXone - compile QA and CSAT by queue
niceincontact.com
WebRun opens NICE CXone to compile QA and CSAT by queue. - Open NICE CXone reporting for the last 7 days
- Pull average QA score and CSAT by queue
- Note any queue below its target on either metric
Done when Last week's QA and CSAT results are compiled by queue.
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2
Google Sheets - export the full numbers
google.com
WebRun opens Google Sheets to export the full numbers. - Open the QA and CSAT tracking sheet
- Add this week's numbers by queue
- Keep prior weeks for a trend view
Done when This week's QA and CSAT numbers are exported to Sheets.
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3
Notion - post the summary page
notion.so
WebRun opens Notion to post the summary page. - Update the weekly scorecard page in Notion
- Summarize which queues are on or below target
- Link back to the full Sheets export
Done when The Notion scorecard page reflects this week's results.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun score the calls itself?
No. It reads QA scores and CSAT results that NICE CXone already calculated and compiles them into a shared scorecard. Scoring is still done through your existing QA process.
What counts as below target?
Whatever QA score or CSAT threshold you set per queue. Only queues under that number are called out in the Notion summary.
Can I see more than just this week's numbers?
Yes, the Google Sheets export keeps every prior week, so trends across queues are visible over time, not just the latest snapshot.
Related templates
Put this on autopilot.
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