Chase contacts stalled in a Loops journey
Every morning, WebRun opens Loops, checks every active journey for contacts that have sat on the same step for more than five days without progressing, creates a Trello card listing the stalled contacts by journey, and sends an internal WhatsApp alert when a paying customer is among them.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I find contacts stuck in a Loops email journey?
Every morning, WebRun checks every active Loops journey for contacts stuck on the same step for more than five days, logs the stalled list to a Trello card grouped by journey, and sends an internal WhatsApp alert only when a paying customer is among them. Journeys stop quietly losing people to a stuck step.
- Stuck journey steps get caught the same morning they happen
- Paying customers stuck in a journey get flagged immediately
- Product teams see stall patterns without digging through Loops manually
Built for SaaS marketing teams · product led growth · customer success · growth marketers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.loops.soin a real browser with your saved login - no setup, no API keys. -
1
Loops - find stalled journey contacts
loops.so
WebRun opens Loops to find stalled journey contacts. - Open Loops and review every active journey
- Find contacts that have sat on the same step for more than five days
- Note the journey, the step, and whether the contact is on a paid plan
Done when Every contact stalled more than five days is listed with its journey and step.
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2
Trello - log the stalled list
trello.com How to Automate Trello
WebRun opens Trello to log the stalled list. - Create a Trello card listing the stalled contacts grouped by journey
- Note how long each has been stuck
- Keep the card on the growth board for the team to review
Done when A Trello card lists every stalled contact for the day.
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3
WhatsApp - alert on a stalled paying customer
whatsapp.com How to Automate WhatsApp
WebRun opens WhatsApp to alert on a stalled paying customer. - Send an internal WhatsApp alert only when a paying customer is among the stalled contacts
- Name the customer and the journey they are stuck in
- Skip the alert on a day with no paying customers stalled
Done when The team is alerted only when a paying customer is stalled.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it move contacts forward in the journey?
No. WebRun only reports who is stuck and where. Fixing the journey step or moving a contact forward stays a human task.
Why does a paying customer get a WhatsApp alert?
Because a stalled paying customer is more likely to affect retention, so it gets flagged immediately instead of waiting for someone to open Trello.
What if a contact was stuck on purpose, like a wait step?
Set the journey's intended wait time during setup, and only steps stalled beyond that will show up as stalled.
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