Automated Voiso Weekly Agent QA Scorecard
Every Monday, WebRun opens Voiso, compiles QA scores and call volume by agent for the past week, logs a row per agent to Airtable, and posts a summary page to Notion so contact center managers can see agent performance without pulling a report from the dialer themselves.
How do I get a weekly Voiso agent QA scorecard?
WebRun compiles QA scores and call volume by agent from Voiso every Monday, logs the scorecard to Airtable, and posts a summary page to Notion calling out any agent below target, so agent performance is visible without a manager pulling a report from the dialer by hand.
- Agent performance is compiled every Monday without a manual pull
- Agents below QA target are called out directly
- A running trend by agent builds up in Airtable
Built for contact center managers · QA teams · call center supervisors · operations leads
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
voiso.comin a real browser with your saved login - no setup, no API keys. -
1
Voiso - compile QA scores and call volume
voiso.com
WebRun opens Voiso to compile QA scores and call volume. - Open Voiso reporting for the last 7 days
- Pull QA score and call volume by agent
- Flag any agent below the QA target
Done when Last week's QA scores and call volume are compiled by agent.
-
2
Airtable - log the scorecard
airtable.com
WebRun opens Airtable to log the scorecard. - Open the agent QA tracking base in Airtable
- Add a row per agent with this week's numbers
- Tag any agent flagged below target
Done when This week's agent scorecard is logged in Airtable.
-
3
Notion - post the summary
notion.so
WebRun opens Notion to post the summary. - Update the weekly scorecard page in Notion
- Summarize which agents are on or below target
- Link back to the full Airtable base
Done when The Notion scorecard page reflects this week's results.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun score the calls itself?
No. It reads QA scores that Voiso or your QA process already calculated and compiles them into a shared scorecard. Scoring itself is still done through your existing process.
What counts as below target?
Whatever QA score threshold you set per agent. Only agents under that number are called out in the Notion summary.
Can managers see more than this week's numbers?
Yes, the Airtable base keeps every prior week's row, so an agent's QA trend is visible over time, not just the latest snapshot.
Related templates
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