Automated Viator Booking Alerts
Through the day, WebRun checks Viator for new bookings and new reviews on your listed tours and activities, posts a running summary to Slack for the operations team, and sends an immediate Telegram alert whenever a new booking starts the same day.
How do I get notified about new Viator bookings right away?
WebRun checks Viator through the day for new bookings and new reviews on your listed tours, posts a running summary to Slack, and sends an immediate Telegram alert whenever a new booking starts the same day. It never confirms bookings or replies to guests, so an operations team gets early warning without refreshing Viator constantly.
- Same day bookings reach the guide with time to prepare
- New reviews are visible in Slack without checking Viator directly
- No booking is ever confirmed or reply sent without a human
Built for Tour operators · activity providers · excursion companies · local guide businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.viator.comin a real browser with your saved login - no setup, no API keys. -
1
Viator - check new bookings and reviews
- Open Viator and check the supplier bookings and reviews sections
- Note any booking or review that is new since the last check
- Record the tour, party size, and start time for each new booking
Done when Every new booking and review since the last run has been captured.
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2
Slack - post the booking summary
slack.com
WebRun opens Slack to post the booking summary. - Post a running summary of new bookings and reviews to the operations channel
- Group bookings by tour and note the party size
- Include the star rating for any new review
Done when The operations channel has this run's booking and review summary.
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3
Telegram - alert on same day bookings
telegram.org
WebRun opens Telegram to alert on same day bookings. - Check whether any new booking starts today
- Send an immediate alert with the tour name, time, and party size
- Skip the alert if nothing new is starting today
Done when Any same day booking has triggered an immediate Telegram alert.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun confirm bookings or reply to reviews?
No. It only reads bookings and reviews that already exist on Viator. Confirming a booking or replying to a guest is always left to you.
Why does a same day booking get its own alert?
So your guide or operations team has time to prepare before the tour starts, instead of finding out from the daily summary.
Will WebRun message guests who left a review?
No. It only reports the review in Slack. Any reply to a guest is written and sent by you.
Related templates
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