Automated Freshcaller Daily Queue Digest
Every morning, WebRun opens Freshcaller, compiles yesterday's missed call count and average queue wait time by team, saves the summary to a Google Drive spreadsheet, and posts a digest to Slack so the team starts the day knowing which queue needs attention.
How do I get a daily summary of my Freshcaller queue activity?
WebRun compiles yesterday's Freshcaller missed calls and average queue wait times by team every morning, saves the summary to a running Google Drive spreadsheet, and posts a digest to Slack, so the team knows which queue needs attention before the first call of the day comes in.
- The team sees yesterday's queue performance before 8am
- Teams over their wait time target are flagged automatically
- A running week to date view builds up in Drive
Built for call center supervisors · support teams · small business owners · operations leads
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
freshcaller.comin a real browser with your saved login - no setup, no API keys. -
1
Freshcaller - compile missed calls and wait times
freshcaller.com
WebRun opens Freshcaller to compile missed calls and wait times. - Open Freshcaller and load yesterday's call report
- Count missed calls and average queue wait time by team
- Flag any team over its wait time target
Done when Yesterday's missed calls and wait times are compiled by team.
-
2
Google Drive - save the summary
drive.google.com
WebRun opens Google Drive to save the summary. - Open the shared queue activity spreadsheet in Drive
- Append yesterday's totals as a new row per team
- Keep a running week to date view
Done when Yesterday's queue summary is saved to the shared spreadsheet.
-
3
Slack - post the daily digest
slack.com
WebRun opens Slack to post the daily digest. - Post missed call counts and wait times by team to the channel
- Flag any team over its wait time target
- Link to the full spreadsheet in Drive
Done when The team has this morning's queue digest in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun answer calls or change queue routing?
No. It only reads yesterday's call activity from Freshcaller and reports on it. Routing and staffing decisions stay with your team.
What counts as over the wait time target?
Whatever average wait time you set as acceptable per team. Only teams over that number get flagged in the digest.
Where is the historical data kept?
In a running Google Drive spreadsheet that WebRun appends to each morning, so a week to date view is always available.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.