Automated TalkTalk Mail Handoff and Routing
Every morning, WebRun opens TalkTalk Mail, reads new messages to judge which teammate they belong to, creates a Trello card for each with a summary of the request, and messages the assigned teammate on WhatsApp so nothing sits with the wrong person.
How do I route TalkTalk Mail messages to the right teammate?
WebRun checks TalkTalk Mail every morning for new messages and judges which teammate each one belongs to. It creates a Trello card with a summary of the request and messages the assigned teammate on WhatsApp, so a message never sits unclaimed with the wrong person.
- New messages get routed to the right teammate the same morning
- Every handoff comes with a Trello card teammates can act on
- No message sits unclaimed in a shared inbox
Built for small business owners · office admins · family businesses · small teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
webmail.talktalk.netin a real browser with your saved login - no setup, no API keys. -
1
TalkTalk Mail - read and classify new messages
- Open TalkTalk Mail and check new messages
- Judge which teammate or department each one belongs to
- Note the sender and a one line summary for each
Done when Every new message this run has a suggested owner.
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2
Trello - create a card for the handoff
trello.com
WebRun opens Trello to create a card for the handoff. - Create a card on the routing board for each message
- Include the sender name and a summary of the request
- Leave it in the To Do column for the right person
Done when Every routed message this run has an open Trello card.
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3
WhatsApp - message the assigned teammate
whatsapp.com
WebRun opens WhatsApp to message the assigned teammate. - Message the assigned teammate with the new cards this run
- Name the sender and topic for each
- Stay quiet on runs where nothing new needs routing
Done when The right teammate has been notified for every card created this run.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to the sender in TalkTalk Mail?
No. WebRun only reads and routes messages. Replying to the sender stays with whichever teammate picks up the handoff.
How does it decide who a message belongs to?
It reads the message for signals about topic and sender and routes it to the teammate who normally handles that kind of request.
What if a message is already handled?
It only looks at new messages each run, so anything already actioned by a teammate is left alone.
Related templates
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