Monitor Orders for Shipping Delays
Every morning, WebRun opens ShipStation, reads the tracking status of every in-transit shipment, identifies orders that are overdue against their estimated delivery date or have been stuck at the same scan point for more than 48 hours, cross-references the customer details in Shopify, and posts a delay list to Slack so your team can proactively reach out.
Shopify
look up customer contact details for delayed orders
How can I automatically monitor ShipStation shipments for delays and alert my team before customers complain?
Every morning WebRun opens ShipStation, reads the tracking status of every in-transit shipment, identifies orders overdue against their estimated delivery date or stuck at the same scan point for more than 48 hours, cross-references customer details in Shopify, and posts a delay list to Slack for your team to act on proactively.
- Delayed shipments caught before customers raise a support ticket
- Orders stuck in transit for 48+ hours flagged automatically
- Team notified in Slack with customer details ready to act
Built for ecommerce fulfilment teams · Shopify store owners · customer experience teams · DTC brands with high order volumes
What does WebRun do on every run?
The exact actions WebRun takes, in order — in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.shipstation.comin a real browser with your saved login — no setup, no API keys. -
1
ShipStation — check tracking status for every in-transit order
shipstation.com
WebRun opens ShipStation to check tracking status for every in-transit order. - Open ShipStation > Shipments > In Transit
- For each shipment, compare today's date to the estimated delivery date
- Flag any shipment past its delivery date or with no new tracking scan in 48+ hours
- Capture the order number, carrier, tracking number, last scan location, and days overdue
Done when All delayed or stuck shipments are identified with their details.
-
2
Shopify — look up customer contact details for delayed orders
WebRun opens Shopify to look up customer contact details for delayed orders. - Open Shopify Admin > Orders and look up each delayed order by order number
- Capture the customer's name and email address
- Note whether the customer has already contacted support about this order
Done when Customer details are matched to every delayed shipment.
-
3
Slack — post the delay list to your support team
slack.com
WebRun opens Slack to post the delay list to your support team. - Post a delay report to #support: order number, customer name, carrier, days overdue, and last tracking scan
- Sort by days overdue so the most urgent cases are at the top
- Flag any shipment more than 7 days overdue as 'Critical — escalate now'
Done when Your support team has the full delay list sorted by urgency in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Shopify
Sign in once
Every action is checked against this policy before it runs.
Questions, answered
Will it email affected customers automatically?
No — it only surfaces the delay list to your Slack channel. Any customer outreach is drafted separately and requires your approval before it is sent.
Does it cover all carriers?
It reads whichever carriers are connected to your ShipStation account. If a carrier's tracking data is not in ShipStation, it won't appear in the report.
What counts as 'stuck'?
No new carrier scan in 48 hours, or the shipment is past its estimated delivery date. You can adjust both thresholds in the plan — for express shipments you might want a 24-hour window.
Related templates
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